Refund policy

We want returns to be straightforward. You may request a return within 30 days after the goods are delivered. This voluntary 30-day policy is in addition to, and does not limit, your statutory rights under UK consumer law.

Return eligibility

The item should be returned in the condition received, with all parts and accessories included.

Where reasonably possible, please use the original packaging.

We do not currently sell customised, personalised, perishable or designated non-returnable goods.

How to start a return

Email support@spmwarehome.com with your order number, the item you wish to return and the reason for return. Please wait for return instructions before sending anything to: Copper House, 2X Chesterford Gardens, London, England, NW3 7DE.

Return postage and exchanges

SPMWARE HOME pays the reasonable return postage for all accepted returns, including change-of-mind returns and items that are damaged, incorrect or faulty. We will provide a prepaid return method or agree the return cost with you in advance. Exchanges are accepted, subject to stock availability, and we pay the reasonable replacement delivery cost. No restocking fee is charged.

Refunds

After we receive and inspect the return, an approved refund will be issued to the original payment method within 7 business days. Your bank or card provider may need additional time to display the credit. Original standard delivery was free, so there is no standard delivery charge to deduct.

Damaged, incorrect or faulty goods

Contact us promptly with your order number and, where useful, photographs showing the issue. We will arrange an appropriate remedy, which may include replacement, repair or refund. Your legal rights for goods that are faulty, not as described or not of satisfactory quality are unaffected.

Cancellations

You may cancel before dispatch by contacting us. Once dispatched, the order cannot be stopped and must be handled through the return process after delivery. UK statutory cancellation rights remain unaffected.